Shipping Policy

 

Production & Delivery Time
Custom orders require 2-3 weeks for production.
Express shipping takes 1-10 business days depending on location.

 

Shipping Methods
We use premium carriers: DHL, FedEx, or UPS.
Tracking numbers provided within 24 hours of shipment.

 

Shipping Costs & Packaging
Free shipping within Hong Kong. International rates calculated at checkout.
All jewelry ships in secure, insured boxes with IGI certificate copies.

 

Customs & Duties
Buyers responsible for import duties, VAT, and taxes.
Estimated fees displayed before purchase.

 

Inspection & Acceptance
Inspect within 7 days of delivery. Report damages with photos for free replacement.
Non-quality issues are non-returnable.

 

Insurance & Liability
Every order fully insured to declared value.

We cover losses during transit.

 

Returns Policy
    •    14-day free returns for quality defects.
    •    Custom items non-returnable but guaranteed defect-free.

 

Contact support for questions.

A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.