Refund Policy

 

Eligibility
Refunds available within 14 days of delivery for quality defects only.

Custom-made, personalized, or engraved jewelry is non-refundable.

 

Conditions
Items must be unworn, undamaged, in original packaging with tags and IGI certificate.
Provide order number and photos of issues for approval.
Process
Contact support to receive return instructions and prepaid label.
Inspected items processed within 7 business days of receipt.

 

Refund Method
Full refund to original payment method (excluding shipping fees).
Store credit offered as alternative for faster processing.

 

Exclusions
    •    Final sale items
    •    Hygiene-sensitive products (e.g., pierced jewelry)
    •    Change-of-mind returns

 

We aim for complete satisfaction with defect-free craftsmanship.